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Question

If you get a blank page in Advertising Research or the report keeps loading forever, the issue might be related to your browser. Sometimes browser extensions can interfere with the tool, please use a standard browser troubleshooting:

  • clear cache and cookies of your browser (ctrl+shift+delete / shift+command+backspace, set time range to All time); 
  • disable browser extensions (especially ad blockers);
  • disable vpn.

If you need personal assistance, please send us the request via mail@semrush.com Don’t forget to specify the email address associated with your Semrush account. Our Customer Success Team will be happy to support you on any matter!

 

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